Frequently Asked Questions

Delivery

We offer our delivery, set up, pack down and removal service within the Christchurch area for all orders of at least $200. We can also deliver to the outskirts of Christchurch (e.g. Rolleston, Kaiapoi, Tai Tapu) for an additional cost. We do not currently offer shipping for hired items but can do this for purchased items such as signage or guest books.  

Delivery and set up services are free for bookings that meet the following criteria:

  • Booking spend is at least $200 (this is required for our delivery service in general not just for free delivery)
  • Delivery location is within Christchurch
  • We are not required to set up or pack down before 10am or pack down after 10pm on any given day
  • The venue has free onsite parking
  • Parking is no further than 100 meters of the set up area
  • We are not required to travel up any stairs (please note large items cannot be taken up elevators)

We still accept bookings that do not meet the above criteria but we will require a delivery charge which will depend on the nature of the booking and the work required to be carried out. Please get in touch for an accurate quote by providing us with detailed information on the above criteria.

Payments

A 50% non-refundable deposit is required within 3 days of your invoice being sent to you to confirm your booking. The remaining balance will need to be paid 1 month before the hire date. If your order is $350 or less or if the hire date is less than 1 month away, the full non-refundable payment is required.

A full non-refundable payment could also be required if item(s) are being sourced especially for you.

We require a refundable security bond payment for most pick up orders. The amount charged will depend on the booking and the items hired. We also require a copy of your photo ID and a signature complying with our terms and conditions. For more information please read our terms and conditions. 

Pick Up

If your order meets our minimum booking spend of $90 and the items you're after are eligible for pick up then yes! 

We do not allow pick up of the following items due to their fragility or difficulty in setting up:

  • Balloon garlands
  • Flowers
  • Flower walls 
  • Large & heavy backdrops such as our pink velvet backdrop and modern round gold metal backdrop
  • Curtain/draping backdrops
  • Lovers arch and pink pastel arch
  • Wooden triangular arch

Postponements & Cancellations

Deposits or full payments are non-refundable in the event of any cancellation. This applies to cancellations of entire bookings and cancellations of specific items in a booking.

If you have to postpone your booking due to COVID-19 or any other unforeseen event outside of your control we will work with you to apply your booking to a new hire date within 9 months of the original date assuming that the items booked are still available for hire on your new date. If this is not possible, the amount you paid will be used as a credit note on a future booking within the next 9 months.

  

Prices

We have a minimum booking spend of $90 on all bookings and a $200 minimum spend to be eligible for our delivery service. If your order comes to less than $90 we will still charge the minimum $90. 

Hire is for 3 consecutive days for delivery or 4 consecutive days for pick up, where the items are used for 1 day only. The hire length period is to allow delivery, set up, use, pack down, removal and return. There will be no discounts for shorter hire periods.