Frequently Asked Questions

Delivery

Unfortunately not. We are required to do all the delivery, set-up, pack-down and removal ourselves for an additional fee of approximately 20% of your entire booking spend. If you are an event professional (e.g. stylist, wedding planner) then an exception can be made with regards to SOME of our hire items. 

We do not currently offer shipping for hired items but can do this for purchased items such as signage. We offer our delivery, set up, pack down and removal service within the Christchurch area only. 

We deliver and remove items between 10am-11pm on most days. It is your responsibility to check with your venue when we can deliver and remove items and insure they align with our availability.

We deliver and set up multiple items each weekend therefore flexibility in when we can deliver and remove items is required.

We require that you notify us of all the time slots available for us to deliver and remove and we will notify you of the exact delivery and removal times closer to the event date.

Payments

A 50% non-refundable deposit is required within 3 days of your invoice being sent to you to confirm your booking. The remaining balance will need to be paid 1 month before the hire date. If your order is $350 or less or if the hire date is less than 1 month away, the full non-refundable payment is required.

A full non-refundable payment could also be required if item(s) are being sourced especially for you.

Postponements & Cancellations

Deposits or full payments are non-refundable in the event of any cancellation. This applies to cancellations of entire bookings and cancellations of specific items in a booking.

If you have to postpone your booking due to COVID-19 or any other unforeseen event outside of your control we will work with you to apply your booking to a new hire date within 12 months of the original date assuming that the items booked are still available for hire on your new date. If this is not possible, the amount you paid will be used as a credit note on a future booking within the next 12 months.

  

Prices

Our prices reflect the dry hire cost of the items. They do not include the additional delivery, set up, pack down and return fees. These fees tend to cost around 20% of your total booking amount. For example if your booking request is a total of $250 then an additional $50 will be required for delivery and removal. You can calculate this yourself using the following formula:

(Booking total) x 1.20 = Total amount required including delivery and set up. 

E.g $250 x 1.20 = $300

Please note that this is only an estimate. Costs may increase or decrease depending on the exact location required to travel. If you choose to book a large wedding package from us this fee will also be reduced. 

In most cases we will not require a bond but we may require a copy of your photo ID. You will also be liable if any damages or loss occur to the items while in your possession. For more information please read our terms and conditions. 

Hire is for 3 consecutive days, where the items are used for 1 day only. The hire length period is to allow delivery, set up, use, pack down, removal and return. There will be no discounts for shorter hire periods. 

Yes we do. We have a minimum booking spend of at least $200 not including the delivery fee.